Ba Jee FAQ — Frequently Asked Questions
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No. Under Ba jee's rules, each person may only hold one account. If multiple accounts are found under the same name, all accounts may be suspended and balances forfeited. Please keep this in mind.

KYC (Know Your Customer) is an identity verification process that keeps your account secure. Go to your profile section and upload photos of the front and back of your National ID. Verification is typically completed within 24 hours. Withdrawals are not available until KYC is completed.

To close or delete your account, please contact support. Make sure any pending withdrawals are completed first. If you're looking to take a break for responsible gaming reasons, on the Responsible Gaming page Self-exclusion option is available.

Yes, but you'll need to contact support. You may be required to verify ownership of the old number. Once the new number is confirmed via OTP, the change will be applied. This process can take 24–48 hours.

The minimum age to register and bet on Ba jee is 18. Age is verified during KYC. Anyone under 18 is not permitted to open an account, and any such account will be closed.

Ba jee supports deposits via Mobile Pay, Nagad, Rocket, and bank transfer. Mobile banking methods are the fastest — your balance is usually updated within 1–5 minutes.

The minimum deposit is 300 BDT and the maximum per transaction is 50,000 BDT. The daily total deposit limit is 1,00,000 BDT. Higher limits apply for VIP members. For more details, VIP page View.

Wait 15 minutes first. If the issue persists, contact support with your Transaction ID (TrxID). Sharing the TrxID from your Mobile Pay or Nagad SMS helps support resolve it faster. Most issues are sorted within 30 minutes.

Ba jee does not charge any fees on deposits. However, Mobile Pay or Nagad may apply their own transaction fees. These are the mobile banking service's own charges and are not related to Ba jee.

For security purposes, always deposit from a mobile banking account registered in your own name. Using someone else's number may cause verification issues when withdrawing. If you run into any problems, contact support.

Withdrawals are typically processed within 15 minutes to 2 hours of your request. During peak hours or for larger amounts, it may take up to 24 hours. Withdrawals may be held if KYC verification is incomplete.

The minimum withdrawal is ৳500. The maximum daily withdrawal is ৳1,00,000. To withdraw bonus funds, you must first meet the wagering requirements. For more details, Bonus Page View.

If the withdrawal is still pending, support can help you cancel it. Once processing has begun, cancellation is no longer possible. If cancelled, the funds will be returned to your account balance.

No. To prevent fraud and money laundering, withdrawals are only processed to a mobile banking account or bank account registered in your own name. This policy applies to all members.

Ba jee does not deduct any taxes or charges. However, you may have personal tax obligations under applicable Bangladesh law. Consult a tax advisor for guidance specific to your situation.

Once you make your first deposit after registering, the welcome bonus is credited to your account automatically. To learn about the bonus amount and conditions, Bonus Page Check it out. If you have a promo code, enter it at the time of registration.

A wagering requirement is the condition that determines how many times you must bet through your bonus funds before you can withdraw them. For example, a 10x wagering requirement on a 1,000 BDT bonus means you need to place 10,000 BDT in total bets. For full terms, Terms & Conditionsto find out.

Yes, most bonuses come with an expiry date. Wagering requirements typically need to be met within 7 to 30 days. If the conditions aren't fulfilled within that period, the bonus balance will be forfeited. The validity period for each bonus is listed on the offer page.

Refer a friend and earn a referral bonus once they register and make their first deposit. You can find your referral link in your profile. To check the current referral bonus amount, Bonus Page View.

Cashback bonuses are generally based on your weekly losses. Regular bettors and VIP members receive higher cashback rates. In the VIP program Members enjoy higher cashback rates.

Odds are the multiplier applied to a potential outcome of an event. For example, placing a ৳100 bet at odds of 1.80 returns ৳180 if you win — a profit of ৳80. The higher the odds, the less likely the outcome, but the greater the reward. Ba jee updates odds in real time.

Once a bet is confirmed, it generally cannot be cancelled. However, a cash-out option may be available in some cases before the match starts. For live betting, bets take effect immediately once placed.

If an event is cancelled or left unresolved, the full stake for that bet is refunded. For parlay bets, the cancelled event is removed and the remaining selections are settled as usual. Results are typically determined within 48 hours.

The minimum stake for a single bet is 20 BDT. The same minimum applies to parlay bets. Maximum bet limits vary by event and market. Live Events Watch and bet.

Pre-match betting means placing your bet before the match starts — odds are fixed. Live betting means betting while the match is in progress — odds shift moment to moment. Live betting is more exciting because you can make decisions based on how the game is unfolding. On the Sports page Both are available.

Yes. Ba jee uses SSL encryption to keep all your data secure. Your personal information is never sold or shared with third parties. For more details, please see our Privacy Policy Read.

Change your password immediately. Go to Profile Settings and set a new, strong password. Then notify support so they can monitor your account for any suspicious activity. If you use the same password on other sites, update those too.

Never. No Ba jee representative will ever ask for your password, OTP, or banking details via phone call, SMS, or message. If anyone requests this information, it is a scam — hang up immediately and report it to our support team.

Go to Profile > Security Settings and enable 2FA. A one-time OTP will be sent to your mobile number. You'll need to verify the OTP each time you log in from a new device. This keeps your account significantly more secure.